Role Overview: The Quality Systems and Software Specialist is responsible for administering the Blood Establishment Computer System (BECS) and other software programs at the Blood Bank of Alaska (BBA). The position also provides backup support for quality systems, ensuring compliance with regulatory agencies, managing occurrence programs, conducting investigations, and performing internal audits.

Key Responsibilities:

• Software Administration: Manage, configure, upgrade, and validate BECS and other software. Troubleshoot issues, implement upgrades, and provide user support.
• Quality Systems Support: Ensure compliance with accrediting, state, and federal regulations. Manage occurrence investigations and reporting (including FDA reports), develop and conduct audits, and support external inspections.
• SOP and Documentation: Facilitate changes to Standard Operating Procedures (SOPs), manage record retention, and maintain documentation.
• Customer Service: Provide high-quality, timely, and professional support to internal and external customers.

Required Skills and Qualifications:

• Intermediate experience with SQL queries (Oracle/MS), report development, and Microsoft Office.
• Strong organizational, communication, and problem-solving skills.
• Ability to interpret regulatory guidelines and technical documents.
• Associate’s or Bachelor’s degree preferred; relevant experience considered.
• Minimum one year of experience with healthcare or quality system software; experience in regulated environments preferred.
• Valid driver’s license required; MLT, MT, or MLS preferred.

Work Environment:

• Extensive computer use, ability to lift 30 pounds, and potential exposure to bloodborne pathogens (OSHA standards followed).