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Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience for the donor and working environment for staff. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff.
Responsibilities:
Personnel Management: As part of the mobile operations management team, provide direction and motivation for mobile staff; In conjunction with mobile operations management, Director of Mobile Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with timely counseling.
Identify individual and departmental training needs, conduct training sessions and maintain training documentation; Review draw and interview statistics and other performance data to measure employee productivity and goal achievement; report performance data to staff on a monthly basis; Cultivate an environment of teamwork.
Serve as subject matter expert for Donor Services: Develop and sustain complete familiarity with all technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, mainframe donor database, operator manuals, training plans and other materials utilized in mobile operations, including whole blood and apheresis red cell collections; Support staff in evaluating donor and patient qualification, as needed and per the rotating on-call schedule Participate in the rotating on-call schedule to receive and respond to website/email generated donor eligibility inquiries.
Prepare and/ or assist with donor reentry documentation to update donor eligibility, assign deferral codes/dates and ensure that all donor deferral data is accurately recorded in the computer database as necessary; Support staff in technology/ procedure troubleshooting and routine maintenance of apheresis equipment; Evaluate all sources of donor information, ensure all donor data is accurately recorded in the computer databases, including manual data entry as necessary, audit and resolve any discrepancies between manual and computer donor records; Assist with donor reaction review and follow-up as necessary; Serve as liaison between donors and the Medical Director(s).
Administration of basic managerial functions: Oversee the day to day mobile operations of the blood collection processes for the Blood Center; ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate reporting of all Worker’s Compensation exposures, illnesses, or injuries; ensure thorough and effective communication and dissemination of information to donors, coworkers, volunteers and guests; Ensure department procedural documents are reviewed and updated in accordance with approved schedules; monitor staff scheduling in Mobile Operations to ensure a lean environment and attainment of We Are Blood goals; assist Account Executives with site checks as necessary; review activity reports, draw statistics, budget, quality control record and other performance data to measure Mobile Operations productivity and goal achievement; Work with Donor Services QC Coordinator to ensure that all DS collection equipment is maintained, validated, and repaired as needed or as required by SOP; Coordinate within the mobile management team to ensure that all mobile operations are supported by manager presence and availability; support DS management serving as back up to other DS managers and Director, Mobile Operations as needed.
Project management: Work with Donor Services and Quality Assurance management to establish, implement and validate new processes, protocols, procedures and technologies, assist in the drafting and revision of SOPs; coordinate investigation and finalization of Mobile Operations System Improvement Reports; execute or delegate special projects and other duties as assigned.;
Behavior: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; Present a professional and courteous demeanor at all times as a key public representative of We Are Blood. Execute other duties as assigned.
Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.
Perform special projects and other duties as assigned by Director of Mobile Operations.
Skills, Education, & Experience:
Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment
High school diploma or GED required. College degree preferred College degree may substitute for 1 year of supervisory experience
Demonstrated high-level of organizational, logical, and interpersonal skills
Excellent customer service skills
Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred
Strong computer skills. Experience with blood bank software preferred
CPR Certification
Physical/Mental Abilities:
Must be at least 21 years old; have reliable transportation and a valid Texas driver’s license; must be able to provide a copy of 3 years acceptable driving record and proof of liability insurance.
Ability to motivate and lead a team and exhibit professional conduct and demeanor at all times
Ability to adapt to changing situations.
Ability to employ critical thinking skills to solve issues regarding donor eligibility, staffing, and other matters related to mobile operations.
Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment including the ability to perform the same task repeatedly with a high level of accuracy
Ability to interpret and respond appropriately to sensitive/ confidential information and situations
Ability to maintain on-call responsibilities and a flexible schedule to include evenings or alternate days of the week, as needed
Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner
Ability to lift up to 25 pounds unassisted
We are a drug-free workplace.
Disabled, veterans welcomed to apply.
2022 and 2023 Awarded Austin's "Top Workplaces" by the Austin American Statesman.
Our Mission
To provide and protect the community blood supply, to inspire Central Texans to save lives locally, and to always treat everyone we serve as family.
What’s In a Name?
Travis County Medical Society Blood Bank was a nonprofit organization founded in September 24, 1951 as the first nonprofit blood bank serving the greater Austin area. The Travis County Medical Society founded us with a mission that remains strong today: to serve and protect the Central Texas blood supply. Initially, we served four Austin hospitals – Brackenridge, Seton, Holy Cross, and St. David’s – along with a few rural hospitals in the surrounding areas. In the 1970s, we made moves! We relocated to our current building on North Lamar and adopted a new name, “Central Texas Regional Blood Center.” Additionally, we expanded our reach to 10 counties, which we continue to serve today. Over the next few decades, we grew to over 100 employees, implemented a new computer system, expanded our North Lamar donor center, and added more brick and mortar locations. Before adopting our current name, we underwent one more name change in 2000, “The Blood and Tissue Center of Central Texas.” While these previous names... effectively captured the organization’s purpose, they lacked the essence of who we are. Why We Are Blood? We are who we are because of the people of Central Texas – our neighbors, friends, and family. Our staff, volunteers, and donors come from diverse backgrounds, yet we are all united. Like family, each of us plays an important role in ensuring our mission is fulfilled. We donate and draw blood, coordinate blood drives, support first responders, work in and with hospitals, volunteer our time, and some of us even have loved ones who are recipients of blood. Blood connections run deep. When you call someone “blood,” it’s another way to call that person “family.” This colloquialism stuck with us and was part of the inspiration for our name today, We Are Blood. Regardless of the roles we play, our common bond through it all is protecting the community blood supply and saving lives locally. Central Texas is home. As we continue to grow and flourish with the community, we remain steadfast to our mission. As the nonprofit blood center, we proudly and exclusively serve over 50 hospitals, medical facilities, and agencies in our 10-county area.