ABOUT THE ROLE The Member Services Specialist supports member and customer services, product fulfillment, and membership operations and communications. Responsibilities include handling customer and member inquiries, enhancing member recruitment and retention, managing database projects, processing payments, promoting AABB products and services, and assisting with daily departmental activities. Member Services Specialists will work from their home office in the VA, DC, MD area and may occasionally travel to our National HQ Major Responsibilities: Customer Service & Support: Manage customer inquiries by phone queue and email (8:30 am - 5:00 pm ET) during core business hours. Assist