JOB TITLE: Clinical Specialist – Customer Support JOB SUMMARY Working without significant direction, provides complex problem-solving support and services in a call-center environment and on customer site. Provides support to Terumo BCT customers and participates in product troubleshooting and self-service resource creation activities. ESSENTIAL DUTIES Works within regional customer environment to provide clinical support for Terumo BCT product applications. Provides telephone, email and web support for customers and field-based associates. Helps identify and create self-service materials including written Knowledge articles. Provides training, implementation and support for
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AABB (Association for the Advancement of Blood & Biotherapies) is an international, not-for-profit organization representing individuals and institutions involved in the fields of transfusion medicine and biotherapies. The Association works collaboratively
to advance the field through the development and delivery of standards, accreditation and education programs. AABB is dedicated to its mission of improving lives by making transfusion medicine and biotherapies safe, available and effective worldwide.