Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
4 Year Degree
ADVANCE YOUR CAREER WHILE SAVING LIVES
OBI is looking for an agile, growth-minded operations leader to help us take our communication center to the next level. If you understand database applications and customer service and are in search of an organization with a mission that will get you out of bed in the morning, we want to talk to you!
Location: Oklahoma City, OK
Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday and occasional Saturdays
Hours: 7:30 a.m. to 6:00 p.m.
Demonstrate leadership that enhances employee job satisfaction, retention, productivity, profitability, and customer satisfaction.
Bring new ideas and implement projects with a "can do" attitude focused on accomplishing production goals.
Manage within CRM the creation of campaigns and target list criteria for mobile drives, fixed sites, promotions, and events to ensure delivery of a comprehensive, integrated donor recruitment effort using multiple communication channels.
Oversee the administration and design of fixed site procedure schedules in conjunction with production leadership and other areas or departments across the organization.
Support production leadership by monitoring call volume, inventory and scheduling needs to assure production has appropriate lists to keep reps on pace.
Assure all proper communications internally and externally are completed to meet the needs of the organization and the patients we serve.
Schedule donor communications to ensure the success of donor recruitment needs throughout OBI's multi-state operation.
Run A/B tests and report on key metrics to inform future communication strategies.
Create custom content for various donor segments.
Oversee distribution of work, skill development & coaching for operations coordinators to assure constant operational support coverage for Communication Center
Ensure software setting configurations and recurring communications are in line with organizational needs & contact center productivity.
Serve as primary CRM user security administrator.
Oversee nightly queue maintenance.
Maintain tracking of equipment to include headsets, computers/laptops, monitors, cords/cables, keyboard/ mouse sets.
Monitor and troubleshoot technology and process issues, escalating to IT and/or leadership when necessary to avoid production disruption.
Train customer service representatives in inbound email, text, voice mail, and calls to assist donors with changing contact preferences, drive coordinator and/or donor portal access/use, and claiming donor earned vouchers.
Maintain documentation to support production management CRM use to expand communication target audiences.
Bachelor's degree in marketing, sales, strategic communications, or equivalent combination of related education and experience required
Frontline experience in blood banking and/or outbound call centers a plus
Minimum five years related experience including three years management experience preferred
Strong leadership, customer service, verbal, interpersonal, and organizational skills
Self-directed, goal-oriented, determined, and analytic work style
Empowering, team-spirited management philosophy
Effective technical and computer skills
Familiarity with database applications and interfacing
Professionalism, including at times of job stress
Adaptability to working long or unscheduled hours, as needed
Oklahoma Blood Institute (OBI) is the sixth largest, non profit blood center in America. OBI employs more than 900 employees and works with 1,000 volunteers and 2,600 blood drive coordinators.
OBI’s mission is “to be the donor-to-patient lifeline, providing our communities & medical partners security by meeting transfusion & health care needs.”
OBI offers excellent compensation and includes Health, Dental, Vision, Life, LTD, STD, 401(k), tuition reimbursement and generous Paid Time Off (PTO). EOE and Drug Free Workplace
AABB (Association for the Advancement of Blood & Biotherapies) is an international, not-for-profit organization representing individuals and institutions involved in the fields of transfusion medicine and biotherapies. The Association works collaboratively
to advance the field through the development and delivery of standards, accreditation and education programs. AABB is dedicated to its mission of improving lives by making transfusion medicine and biotherapies safe, available and effective worldwide.