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Posted: 31-Dec-22
Location: Durham, North Carolina
Salary: Open
Internal Number: 224489
Occupational Summary
Perform a variety of multi-skilled support functions including specimen collection, receipt and preparation of specimens for analysis, lead support tech; assist with workflow coordination in area; teach and perform routine clerical and technical processes required for the smooth operation of t he laboratory unit; responsible for the delivery of supplies to correct location; serve as a liaison to internal and external customers.
Work Performed
Perform a variety of routine and specialized procedures. Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management. Assist with coordination of technical activities pertaining to the needs of the operational department, such as, Phlebotomy, Cytology, and Specimen Management. Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation. Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogenetics specimen preparation. Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations. Receive and process specimens as required by respective laboratory area procedures and protocols. Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required. Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware. Utilize various hospital information systems and software. Assist in training new personnel; provide technical assistance to new employees, students as assigned. Make work assignments for Phlebotomy team members, review work of other employees, assist in training new personnel. Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens. Perform routine maintenance as required by laboratory procedures. Participate in the development of new procedures, techniques and equipment. Participate in rewriting and maintaining lab procedures. Assist with word processing, miscellaneous office tasks and maintaining office records. Lead Support Techs. Assist with workflow coordination in respective area. Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilitie s
Basic and advanced phlebotomy and specimen processing skills. Knowledge of medical terms preferred. Basic computer skills. Effective communication skills. Effective professional communication skills to interact with patients/customers. Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, development of lab procedures.
Level Characteristics
N/A
Minimum Qualifications
Education
Bachelor's of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology required. Minimum educational or experience requirements may be modified on a on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA (Clinical Laboratory Improvement Amendment) requirements are metby the employee for the tasks being performed.
Experience
None required
Degrees, Licensures, Certifications
Certification preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
