Benefits: 401(k), 401(k) matching, Dental insurance, Vision insurance, Health insurance, Life insurance, Paid time off, Referral program, Tuition reimbursement.
Schedule: 8 hour shift, Day shift, Monday to Friday.
4 Year Degree
Overview: The role of Senior Software Product Specialist is to be a subject matter expert on the streamlined Recruitment software solutions that InVita provides for the blood and plasma collection industry. This role will oversee product implementations, and assist the CS team with fielding and triaging client inquiries, managing a queue, and providing project status updates both internally and externally. While a part of the Client Services dept, the Senior Software Product Specialist will also interact with our Director of Software Engineering department and Product department to provide client feedback and requests, as well as assist in product release management. As an effective member in this role, this person is both client-focused and solutions oriented, and adept at managing both up and down.
Who: You have a solutions-oriented mindset and a passion for the healthcare and software industry. A positive can-do-attitude, exceptional communication skills and a customer centric personality are some of your strengths. Collaborative by nature, our ideal Manager had a true passion for providing superior service to InVita clients.
Oversee all product implementations and customer communication.
Manage customer requests and queues via a combination of JIRA and ServiceDesk dashboards.
Work with the CS team to effectively troubleshoot and resolve client issues while providing clear and positive communication.
Provide customer status updates on a weekly basis to the VP GM of Blood Management.
Develop a detailed knowledge of InVita’s products and establish oneself as a subject matter expert.
Other duties, as necessary.
2+ years of experience in the software and/or healthcare technology industry.
Excellent problem-solving skills.
Solid interpersonal skills.
Project management exposure.
Logical and efficient working style, with keen attention to detail.
Superb verbal, public speaking, and written communication skills.
Working knowledge of InVita’s products a plus.
Working knowledge of JIRA a plus.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.
Additionally, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Ability to travel on a flexible schedule. Airplane travel is necessary.
InVita’s platforms optimize supply chains by connecting data, simplifying processes and providing visibility at both a regional and enterprise level. We streamline workflows to ensure product availability, quality and patient safety to provide organizations with a full line of sight to cost control opportunities for greater efficiency.
InVita provides chain of custody software technologies for complex medical, forensic and community care environments. Our solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations, the tissue and implant lifecycle, and environments spanning DNA and forensics. InVita’s solutions support increased compliance and cost control, reduced risk, and improved patient and public safety outcomes.
Our customers choose InVita for the experience – be it the ease of use of our software platform, the efficiency our solution brings to their day-to-day workflows or the benefits of improved patient safety and reduced cost. They also choose us for the support experience we provide each step of the way. Providing customers a personalized service experience is our mission, and also the #1 reason customers stay with us for the long term.
AABB (Association for the Advancement of Blood & Biotherapies) is an international, not-for-profit organization representing individuals and institutions involved in the fields of transfusion medicine and biotherapies. The Association works collaboratively
to advance the field through the development and delivery of standards, accreditation and education programs. AABB is dedicated to its mission of improving lives by making transfusion medicine and biotherapies safe, available and effective worldwide.