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Position Overview
 

The Director of Donor Services provides leadership, administrative guidance, and direction to collections staff and support staff.
 

Essential Functions

Organizational Responsibilities:

• Understands and supports the quality goals of the company
• Participates on the company’s QA Committee and adheres to the organization’s Quality Plan and Quality Essential Process Description

Departmental Responsibilities:

• Manages operations of fixed site and mobile collections
• Prepares annual Departmental Budget

Personnel-related Responsibilities:

• Evaluates personnel requirements
• Evaluates employee qualifications
• Interviews applicants for positions
• Hires qualified personnel
• Evaluates personnel performance in terms of job accountabilities, objective measures, and pre-defined standards
• Coaches, counsels, and disciplines personnel as required
• Participates in organizational orientation
• Orients new staff to department and job specific knowledge
• Organizes and conducts staff meetings

Equipment Management and Control:

• Upon delivery of equipment from vendor, assists with proper installation according to a defined installation plan
• Ensures all measurement devices used in critical processes are calibrated according to written procedures in accordance with manufacturer’s recommendations, regulatory requirements, and accreditation standards
• Ensures any such calibration program includes complete identity, calibration results, actions taken, and disposition of the equipment
• Ensures required preventive maintenance is performed
• Monitors preventive maintenance schedules in accordance with manufacturer’s recommendations, regulatory requirements, and accreditation standards
• Ensures documentation of maintenance including findings, actions, and follow-up

Regulatory Affairs, Occurrence Management:

• Ensures methods are in place and employed by staff to capture information about events that have potential to affect the safety of products and services
• Participates in investigations regarding adverse occurrences in manufacturing systems
• Participates in root cause analysis for significant occurrences
• Develops corrective action plans in response to significant occurrences and oversees the adherence to scheduled compliance deadlines

Assessments: Internal and External:

• Provides timely response to findings of internal and external assessments
• Develops a corrective action plan that includes a root cause analysis for significant problems
• States immediate and long-term corrective action
• States targeted completion date for corrective action
• Submits completed report to QA

Minimum Qualifications

• Three-year diploma school at college level or three years of college or three years of nursing school
• Registered Nurse certification and license required
• At least four years of experience working in a Blood Donation Center
• At least two years of experience in apheresis/dialysis preferred
• At least two years of managerial experience preferred
• Must be a self-starter, able to function independently, be motivated to remain abreast of current technology and methods, and be a team player
• Ability to lead and coach subordinates into good work performance
• Ability to control potential emergency situations with a controlled, confident demeanor
• Ability to develop written materials using original or innovative techniques or style
• Ability to accumulate statistical data, and to appropriately graph, analyze and react to the data
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 25 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting