Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience for the donor and working environment for staff. Establish and maintain quality practices to ensure a safe and adequate blood supply while continually seeking to improve and expand upon performance and knowledge for self and staff. Responsibilities: Personnel Management: Provide direction and motivation for Satellite staff; In conjunction with Director of Fixed Site Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with ti
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