The RN Kraft Family Blood Donor Center Flow Manager provides leadership and managerial oversight of the Center’s staff with responsibility for daily operations including evaluating capacity of services and is accountable for facilitating the daily review and planning for appropriate staffing level responses to volume variations and on call demands. These responsibilities include ensuring procedural training and support for a variety of complex services provided by the Center, including but not limited to:
Therapeutic Apheresis procedures (Plasma Exchange, Red Blood Exchange Photopheresis, Depletions)
Autologous and Allogenic collections including Hematopoietic Stem Cell and Mononuclear Cell
Ongoing research protocols
The Flow Manager in Kraft Family Blood Donor Center is a member of the Departmental Clinical Operations and Department of Pathology Teams. The Flow Manager works in collaboration with the Blood Bank, DFCI Donor Services and Nurse Navigator Teams to coordinate patient care and treatment, manage patient/donor experience and outcome. The Flow Manager reports to the Nurse Director for Pathology. Responsibilities include all elements of the BWH Ambulatory RN Flow Manager Job Description including the hiring, management and evaluation of an interprofessional team.
The Flow Manager establishes and maintains a highly synergistic interactions to enhance relationships with key stakeholders. These include, but are not limited to: Inpatient units, Interventional Radiology, Transport, CMCF, Blood Bank and DFCI. The RN Flow Manager is responsible for accurate, updated, available evidence based clinical care guidelines and standard operating procedures as well as ensuring employee orientation, shared competency and annual validation of knowledge though a shared learning and professional development strategy with all nursing and interprofessional team members.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership: Coordinate and expedite clinical operations including, but not limited to:
Directs, delegates and monitors quality of care delivered by the healthcare team.
Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to staffing and patient's health care needs.
Role models and facilitates change within the healthcare team to respond to emerging practice, staffing and organizational and departmental needs.
Models and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department.
Provides clinical oversight and support as needed to staff in collaboration with the Nursing Director, Medical Director and Practice Manager.
Assumes accountability for timely evaluation of performance and ongoing feedback for staff
Oversees the training of new staff and ensure completion of documentation
Ensures direct observations and competency quizzes are done annually
Manages ongoing training of staff in various apheresis procedures including Vendor-based training.
Provide ongoing support for team while fostering critical thinking and decision making
Support staff involvement in committees and research projects
Promote professional growth, facilitate staff participation in related conferences and coordinate Continuing Education per FACT/AABB requirements.
Quality, Safety and Regulatory Compliance
Collaborates with nursing and practice leadership in setting quality standards for nursing care and in the development and revision of relevant policies and procedures.
Ensure department readiness for inspection by FDA, JC, Research and Commercial sponsors and FACT.
Follow up on all adverse events related to procedure
Oversees stem cell production collection and ensures quality standards (cGMP, FDA and FACT) are followed
Shares quality data with staff, develops and implements new quality initiatives and monitors process improvement with staff and interprofessional team.
Education and License:
Graduated from an approved school of nursing.
Bachelor of Science in Nursing (BSN) is required; Masters is preferred.
Current license to practice as a registered nurse in the State of Massachusetts.
3+ years of Apheresis nursing experience required.
Leadership experience within the past 5 years required.
Continually update clinical knowledge & skills through formal and informal education and review of the current literature.
Proven ability to work well independently, possess sound decision-making skills and work effectively when required to make and facilitate complex decisions.
At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Kraft Family Blood Donor Center are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
About Brigham and Women's Hospital
About Brigham and Women's Hospital
Brigham and Women’s Hospital is a world-class academic medical center based in Boston, Massachusetts. The Brigham serves patients from New England, across the United States and from 120 countries around the world. A major teaching hospital of Harvard Medical School, Brigham and Women’s Hospital has a legacy of clinical excellence that continues to grow year after year.
The Brigham is a part of Brigham Health, which includes 1,200 doctors throughout New England working across 150 outpatient practices. An international leader in virtually every area of medicine, Brigham Health has led numerous medical and scientific breakthroughs that have improved lives around the world.
U.S. News & World Report ranks Brigham and Women’s Hospital among the best hospitals in many specialty areas, including cancer, cardiology and heart surgery, diabetes and endocrine disorders, ear, nose and throat, gastroenterology and GI surgery, geriatric care, gynecology, nephrology, neurology and neurosurgery, orthopedics, pulmonology, rheumatology, and urology.
Mass General Brigham: An Integrated Health Care System
Brigham and Women’s Hospital is part of Mass G...eneral Brigham, a single, integrated health care system that consists of 16 member institutions that encompass a range of health care organizations. In addition to our academic medical centers, these include top-tier specialty hospitals, community hospitals, a rehabilitation network, a health insurance plan, a physician network, a teaching organization and many locations for urgent and community care.
Mass General Brigham was formerly known as Partners HealthCare when it was founded in 1994 by Brigham and Women’s Hospital and Massachusetts General Hospital. With the recently adopted Mass General Brigham name, we aspire to more closely connect with patients and communities. Working together as one system, our health care organizations can leverage their collective expertise, resources and compassion to better serve patients and the community.