The MetroHealth System, Cuyahoga County’s public health system, and its staff of nearly 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center. As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Our main campus hospital houses a Cleveland Metropolitan School District high school of science and health. The MetroHealth System is committed to creating a healthier community.
Ensures the efficient operation and effective supervision of assigned area(s) within Anatomic Pathology and Clinical Pathology. Creates an optimal environment for all phases of laboratory operations, including efficient sample processing, accurate/timely performance of laboratory testing, monitoring inventory, maintaining adequate supplies, and optimizing resource utilization. Provides training and orientation to staff, students, and residents as necessary. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
Oversees, supports and makes contributions to patient safety by:
a. Providing a safe environment for patients.
b. Identifying and correcting root causes of errors
c. Implementing systems to prevent errors.
d. Subscribing to the principles of responsible reporting of adverse occurrences, near misses, and safety concerns.
e. Providing evidence-based care.
Works with appropriate staff to develop employee performance standards to ensure optimal work flow efficiency.
Develops and implements orientation and training programs; ensures adequate on-the-job training of all assigned employees; performs and documents competency testing.
Participates in departmental quality improvement programs; coordinates data collection and analysis for quality improvement/assurance reports as required; implements changes to work flows/protocols in response to identified operational problems.
Reviews all documentation of equipment maintenance and service activity on a regular basis to ensure compliance with all maintenance protocols.
Maintains strong working knowledge of both Hospital and Laboratory Information Systems.
Maintains cost-effective and adequate inventories for assigned area(s).
Remains current with technical advances and management developments in related fields; serves as a technical resource for theoretical/practical aspects of laboratory policies/procedures.
Confers with appropriate staff on a regular basis to ensure that reviews of test methodologies, quality control protocols, and test results meet all laboratory standards.
Assists staff with instrument/system problems to minimize delays in testing and result reporting.
Reviews quality control results and documentation in a timely manner; implements/documents problem resolutions and corrective actions.
Remains current with Hospital Information System (HIS) for outpatient registration and visit processing.
Prepares the laboratory for assigned area(s) for successful inspections by the College of American Pathologists (CAP) and the American Association of Blood Banks (AABB).
Schedules staff to ensure optimal work station coverage; completes work schedules in a timely manner in accordance with Hospital policies; ensures that staff levels meet workload needs, and adjusts to changing service requirements.
Maintains accurate time keeping records for payroll and attendance; monitors corrections to employee time cards; upholds and implements MHS attendance policy standards.
Evaluates the performance of assigned employees; implements corrective action(s) as needed while following hospital guidelines.
Interviews job candidates; makes recommendations regarding employment, promotions, transfers, and terminations.
Ensures that all departmental policies regarding safety, quality control, and accreditation standards are met within designated laboratory areas (i.e. American Association of Blood Banks (AABB), Food and Drug Administration (FDA), Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), The College of American Pathologists (CAP), and Health Care Financial Administration (HCFA)).
Reviews and updates all laboratory test procedures in a timely manner; confers with appropriate staff for advice and approval of procedural changes.
Resolves inter- and intra-departmental problems in a timely, systematic, and diplomatic manner.
Meets or exceeds budgetary goals for assigned area(s).
Interacts with intra-departmental management groups to address laboratory issues and solve problems on a regular basis.
Assists with annual budget preparations and monthly variances; monitors and adjusts expenditures to ensure compliance with budget allocation.
Conducts regularly scheduled staff meetings.
Communicates the state of assigned area(s) or off-site laboratories to Pathology Administration on a frequent and regular basis.
Coordinates and/or promotes continuing education for laboratory personnel via MHS/external offerings and/or opportunities.
Demonstrates mutual respect toward all staff, patients, and visitors to promote a positive environment and effective laboratory operations by:
Approaching challenges in a positive, proactive, and constructive manner.
Supporting/fulfilling departmental/organizational goals and objectives.
Interacting with all patients, staff, fellow employees, and management staff in a pleasant and professional manner at all times.
Aides in the promotion of The MetroHealth System as a center of excellence in health care when possible.
Collaborates with management and other hospital staff to promote teamwork and quality outcomes.
Offers positive reinforcement for motivating changes that may be needed.
Monitors personnel, processes, and quality for assigned area(s), and travels to other locations within The MetroHealth System to provide ancillary supervision and support as needed.
Provides backup support to Pathology Management Team peers as needed.
Performs other technically and functionally related duties as assigned.
Registered Medical Technologist (MT) or Medical Laboratory Scientist (MLS) through the American Society of Clinical Pathology (ASCP), or equivalent registration.
Bachelor of Science or Associate of Science Degree in related field.
Five years of laboratory bench experience as a Laboratory Technologist with a minimum of three years of experience in a Blood Bank.
Excellent written, verbal, and interpersonal communication skills.
Strong computer skills.
Current certification as a Specialist in Blood Banking (SBB) through the American Society of Clinical Pathology (ASCP), or equivalent certification.
Problem solving skills.
For All Areas
May sit, stand, stoop, bend, and ambulate intermittently during the day.
May need to sit or stand for extended periods.
See in the normal visual range with or without correction.
Hear in the normal audio range with or without correction.
Requires some exposure to communicable diseases or body fluids.
Internal Number: 8183
About The MetroHealth System
The MetroHealth System is doing pioneering work in regard to community transformation and the social determinants of health, and has been recognized by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2020 World’s Most Ethical Companies.