PRIMARY PURPOSE: Under general direction, the incumbent is responsible for supervising Donor Recruitment, and/or assigned staff in order to achieve annual and monthly goals through effective donor recruitment. This position may maintain an individual territory and/or have direct responsibility for one or more functional areas within the department.
Performs all assigned duties in compliance with internal SOPs and external regulations.
Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues.
Assists in staff development to increase productivity through routine direct observation of assigned personnel performing job duties in the field and/or office.
Assists with departmental and/or team territory alignment and goal setting.
Manages computer based recruitment and data management programs.
Manages key accounts, special events, promotions, and other projects as assigned.
Monitors center resource allocation and adherence to center scheduling guidelines through calendar management.
Develops an annual recruitment plan for meeting assigned collection goals. Prepare, assess and respond to monthly forecast information.
Assures assigned staff follows established sales/recruitment process (including projection accuracy) and maintains accurate and timely account information.
Develops programs to support the conversion of donors to automated and other new collection technologies to optimize the donation opportunity.
Builds relationships with internal staff and external departments (particularly Collections) to maintain joint goals and objectives. Develops and maintains effective relationships with key customers.
Communicates effectively to coordinate blood drives and in-center activities.
Represents the Company through personal contacts, public speaking engagements and educational presentations.
Oversees the development of new donor sources.
Relevant Bachelor’s degree or equivalent education/experience in related field required.
Good supervisory skills with the ability to effectively motivate and develop personnel.
Effective oral and written communication skills.
Sales/territory management skills.
Must be self-motivated and a self-starter with good organization skills.
Demonstrated successful sales skills.
Flexible, able to deal with change and unpredictability.
Ability to work flexible hours including weekends and evenings.
Provide own vehicle for transportation and possess a valid driver’s license.
Proficient personal computer skills.
Three years related experience required.
One year supervisory experience preferred.
Internal Number: 200011
Vitalant exists to help people realize their life-transforming potential by offering convenient blood donation opportunities and sharing our expertise in transfusion medicine. Founded in 1943, Vitalant is one of the nation’s oldest and largest nonprofit transfusion medicine organizations. We comprise a network of nearly a dozen community blood centers, each with its own rich history and legacy. Vitalant is an internationally known and respected leader that continues to push the boundaries to advance the experience, practice and application of transfusion medicine.
With our national footprint, deep community roots and specialized services, we are the thread that connects people and resources together to fuel progress in transfusion medicine. Our shared mission to save and improve the lives of others is our greatest strength. Read more about our collective impact.
We are deeply committed to making a transformative difference in people’s lives by:
-Bringing together top experts in our field
-Inspiring people to give blood
-Producing a safe and ready blood supply
-Offering specialized patient services and pharmaceuticals
-Advancing cutting-edge ...research, and
-Embracing continuous quality improvement and operational excellence.
Vitalant provides blood and special services to patients in more than 1,000 hospitals across 40 states. Millions of people in communities throughout these states depend on generous volunteer blood donors and our dedicated team to make sure lifesaving blood is available when and where it is needed. Learn more about special donation opportunities, news and activities in your community and beyond.
World-renowned, Vitalant Research Institute is engaged in scientific studies ranging from blood donor epidemiology to cellular therapy to virus discovery. Vitalant is a partner in the operation of Creative Testing Solutions, the largest independent blood donor testing organization in the U.S. Several high volume laboratories spanning the country test 75 percent of the nation’s blood supply. Our BioCare for-profit subsidiary has wide-reaching distribution capabilities to quickly and efficiently deliver therapeutic biologicals such as albumin, coagulation factors and Rh immune globulin to hospitals, clinics and physician offices. CanyonCARE Rx, part of BioCare, is a full service pharmacy specializing in medications for hemophilia, von Willebrand disease and other bleeding disorders. And, our organization is self-insured with our wholly-owned subsidiary Canyon State Insurance.
Vitalant is a founding member of AABB (a professional organization that provides standards development and accreditation for blood centers) and was a driving force in the creation of America's Blood Centers (a consortium of independent community blood centers throughout the U.S. and Canada, including Vitalant). Both organizations play a major role in communicating advances in transfusion medicine nationwide.