PRIMARY PURPOSE: Under minimal direction, this position is responsible for managing and coordinating hospital services activities. This position is responsible for ensuring Current Good Manufacturing Practice (cGMP) regulations are in place for the department including SOPs, training, and competency, and error management.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers
Maintains good attendance and punctuality per the absence policy.
Provides effective leadership to achieve high levels of service and product quality, financial results, and other criteria in accordance with policies, goals, and objectives.
Hires, supervises, trains and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues.
Ensures the department functions in compliance with all regulatory standards and according to defined organizational policies and procedures, including deviation management and effective correction action at all times.
Ensures the quality of materials and equipment used to meet quality assurance standards. Ensures staff compliance with maintenance, care, and handling of equipment and facilities.
Ensures the business unit’s site inventories are adequate to fulfill customer orders. Ensures orders are filled and delivered to customers. Interfaces with customers to resolve service, supply, and billing issues. Ensures both internal and external contract product obligations are met.
Manages the analysis and forecasting for all customers. Produces forecast reports for the Sales and Operations planning teams. Ensures product waste is minimized.
Collaborates with department staff and other Center departments to continually seek strategies to improve efficiency, working conditions, customer satisfaction, and resolve conflicts.
Defines and exemplifies department expectations for effective communications within the department and with other departments and operations.
Represents the business unit in enterprise functional council meetings, projects and initiatives.
Participates in the annual budget preparation and ensures adherence to approved department budget.
Remains abreast of changes and developments in the blood banking industry related to regulations and standards and provides direction to implement required changes. Establishes and maintains a network of professional relationships.
Bachelor’s degree required.
Knowledge of inventory management and principles and computer inventory control systems required.
Knowledge of blood center products required.
Five years of related experience required. To include (3( three years supervisory experience.
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Must have analytical, statistical, personal organization, and problem solving skills.
Able to organize, prioritize, and execute a variable workload and multiple priorities.
Effective oral and written business communication skills.
Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate senior and executive-level managers.
Ability to work in a team environment and participate as an active member of management.
Vitalant exists to help people realize their life-transforming potential by offering convenient blood donation opportunities and sharing our expertise in transfusion medicine. Founded in 1943, Vitalant is one of the nation’s oldest and largest nonprofit transfusion medicine organizations. We comprise a network of nearly a dozen community blood centers, each with its own rich history and legacy. Vitalant is an internationally known and respected leader that continues to push the boundaries to advance the experience, practice and application of transfusion medicine.
With our national footprint, deep community roots and specialized services, we are the thread that connects people and resources together to fuel progress in transfusion medicine. Our shared mission to save and improve the lives of others is our greatest strength. Read more about our collective impact.
We are deeply committed to making a transformative difference in people’s lives by:
-Bringing together top experts in our field
-Inspiring people to give blood
-Producing a safe and ready blood supply
-Offering specialized patient services and pharmaceuticals
-Advancing cutting-edge ...research, and
-Embracing continuous quality improvement and operational excellence.
Vitalant provides blood and special services to patients in more than 1,000 hospitals across 40 states. Millions of people in communities throughout these states depend on generous volunteer blood donors and our dedicated team to make sure lifesaving blood is available when and where it is needed. Learn more about special donation opportunities, news and activities in your community and beyond.
World-renowned, Vitalant Research Institute is engaged in scientific studies ranging from blood donor epidemiology to cellular therapy to virus discovery. Vitalant is a partner in the operation of Creative Testing Solutions, the largest independent blood donor testing organization in the U.S. Several high volume laboratories spanning the country test 75 percent of the nation’s blood supply. Our BioCare for-profit subsidiary has wide-reaching distribution capabilities to quickly and efficiently deliver therapeutic biologicals such as albumin, coagulation factors and Rh immune globulin to hospitals, clinics and physician offices. CanyonCARE Rx, part of BioCare, is a full service pharmacy specializing in medications for hemophilia, von Willebrand disease and other bleeding disorders. And, our organization is self-insured with our wholly-owned subsidiary Canyon State Insurance.
Vitalant is a founding member of AABB (a professional organization that provides standards development and accreditation for blood centers) and was a driving force in the creation of America's Blood Centers (a consortium of independent community blood centers throughout the U.S. and Canada, including Vitalant). Both organizations play a major role in communicating advances in transfusion medicine nationwide.