Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career. The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
Job Summary * Partner with supervisors to provide effective and efficient management of daily operations and appropriate response to patient needs for the Transfusion services at all facilities, including writing of procedures, data collection and analysis, project management , process improvement activities and other duties as assigned * Work with senior supervisor to promote compliance with Joint Commission regulations for all licensed tissue groups; assist with management of organ transplant activities in the blood bank * Provide cross-coverage for critical tasks related to optimal performance of the computer system and ancillary devices to include troubleshooting, and assistance with code maintenance, and validation of software upgrades * Provide cross-coverage for QA/Compliance activities, including conducting audits, preparation for inspections, and compiling data for and writing reports * Provide cross-coverage for critical tasks of Immunohematology specialist, to include review of antibody identification workups, record review, reagent validations and updating procedures * Provide cross-coverage for critical tasks for Equipment/QC specialist with record review, equipment validation and updating of procedures * Provide cross-coverage for technical and didactic training of new hires and CLS/ limited license students
Required Qualifications * Three to five years of Blood Bank or transfusion service experience in a moderate to complex environment, with solid experience in blood bank LIS application. * Valid California Department of Health Clinical Laboratory Scientist license or a limited license in Immunohematology; maintain active license and follow Clinical Lab CLS licensure policy * Bachelor of Science degree * Demonstrated superior theoretical knowledge, technical judgment and skills, and the ability to work with a minimum of supervision * Assume responsibilities for keeping abreast of technical developments through current literature review * Evaluates new programs and/or procedures and makes recommendations, as requested by a Blood Bank Supervisor * Assumes limited supervisory responsibilities as assigned by a Blood Bank * Well-developed interpersonal and communication skills * Experience troubleshooting computer hardware/software and/or equipment problems * Experience writing and/or revising SOPs, performing audit, data analysis * Solid experience with word processing, spreadsheet and database applications * The flexibility to orient and work at all UCSF Medical Center locations
Preferred Qualifications * SBB certification * Experienced with maintenance of LIS in Blood Bank * Experience bench teaching, including orientation and training of employee * Five years of Blood Bank or transfusion service experience in a moderate to highly complex environment, to include, but not exclusive of, experience in: * Selection and crossmatch of blood for the sensitized or problem recipient. * Antibody identification and titers * Serological follow-up of transfusion reactions * Blood Bank quality control procedures * Autoimmune hemolytic anemia * Problems associated with transplantation, e.g., serological CMV, etc * Problems associated with transfusion of the neonate * Teaching, including orientation and training of new CLSs and Lab Assistants as well as the medical staff
Licensure/Certification * Valid California Department of Health Clinical Laboratory Scientist license or a limited license in Immunohematology; maintain active license and follow Clinical Lab CLS licensure policy
Living Pride Standards Service Excellence * Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. * Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. * Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices * Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. * Demonstrates an understanding of and adheres to safety and infection control policies and procedures. * Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment * Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. * Picks up and disposes of any litter found throughout entire facility. * Posts flyers and posters in designated areas only; does not post on walls, doors or windows. * Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. * Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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