Under limited direction, this position is responsible for managing the daily operational activities of the collections department mobile teams. Implements assigned policies, projects and goals towards the successful achievement of total collection goals. This position is responsible for management of other professional and administrative staff.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Hires and trains, supervises and evaluates the collections staff to ensure employees continually perform at a level expected to meet departmental goals and objectives.
Implements approved policies and programs with frequent progress reporting, as directed.
Organizes the activities, scheduling, and work flow of assigned staff in a manner that maximizes effective use of personnel, equipment and facilities.
Acts upon approved recruitment policies, programs and strategies connected with fixed site and mobile draws. Assists in preventing and/or addressing collection/recruitment related problems. Implements, generates, and audits public relations policies and goals with assigned staff.
Works toward achieving productivity goals established by management. Provides statistics to track productivity and activity. Assists in planning areas pertinent to collections (e.g., draw, staffing and equipment/facilities capital expenditures).
May assist in the planning, organization, preparation, and administration of the departmental budget.
Maintains equipment and facilities at a standard consistent with their use. Recommends, with proper justification, the repair or purchase of equipment.
Implements, maintains and audits compliance on all SOP requirements related to collections.
Assures that the highest level for interviewing and phlebotomy personnel is provided. Implements and maintains department staff meetings to facilitate the exchange of information. Assists in establishing and maintaining customer service concepts and philosophies; implements these as fundamentals to all supervisory staff.
Is responsible for the reporting and resolution of deviations within assigned department.
Maintains and audits department personnel records, which includes new hires, terminations, incident reports, staff qualifications and performance reviews.
Maintains awareness and follows all safety procedures, as outlined by company.
Performs all other duties, at the discretion of management, as assigned.