Under the direction of the Manager of Immunohematology Reference Laboratory, provides on-site leadership and mentorship, guidance on operational issues, daily work direction, work review, staff development, training, and staff scheduling. In conjunction with lab management, ensures the integration of new tests into operational processes. Performs advanced immunohematology and molecular testing and interpretation, and provides phone consultation to customers. Assists management in providing leadership to the laboratory. This position has developed and demonstrated a level of competence and leadership skills that allows for completing and coordinating work in a highly independent and efficient manner and handling complex issues.
DUTIES AND RESPONSBILITIES
Manages workflow and direct activities to ensure that turnaround time goals are met
Prepares and manages staff schedule, and leads daily huddles
Provide constructive feedback to technologists in regard to errors detected and acknowledgement for exceptional work completion
Assist in and lead department process improvement projects
Monitors turnaround time and ensures that turnaround time is met for area of responsibility. Participates in processes to improve TAT.
Coordinates training plan for technologists.
Manages proficiency testing events, including assignment to technologists, review of results, obtaining signatures and submission by due date. Participates in review, investigation and corrective action based on report if required.
Administers annual competency testing program for the laboratory.
Monitors and identifies staff competency issues. Consults with department Manager. Provides input for performance appraisals.
Coordinates the training of current and new staff members in all areas of the department, including continuing education.
Reviews daily work and interpretations for accuracy, and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
Write and review validation plans and make recommendations to lab management.
Assists in the preparation of new/updates QSDs/SOPs in compliance with regulatory and accrediting agencies
Serve as a technical resource to staff
Performs all functions of IRL Technologist position.
In the absence of the manager serves as the main point of contact for the laboratory.
Develops and maintains comprehensive knowledge of areas of expertise in the laboratory.
Actively involved in quality and process improvement.
Actively involved in improving efficiency and turnaround time of patient results.
Provide training for residents, SBB program students, new employees and visitors.
Assists in maintaining current procedures and writes new procedures in accordance with all accrediting and regulatory agencies and Versiti policies.
Reviews QSDs/SOPs in development and during annual review. Prepares and revises QSDs/SOPs as needed.
Participates actively in improving efficiency and turnaround time of patient results.
Assists in performing tasks involved in changes to processes and procedures, including new test implementation.
Adheres to all required biosafety and OSHA (Occupational Safety and Health Administration) regulations to maintain a safe work environment. Promotes safe practices in the laboratory.
Maintains controlled inventories of reagents and laboratory materials.
Provides on call and/or overtime coverage as required.
Performs special assigned projects.
Listens, anticipates and responds to the needs of internal and external customers and strives to meet customer’s expectations.
Maintains knowledge of and adhere to AABB, CLIA, CAP, and cGMP standards/regulations.
Communicates clearly, accurately and respectfully with customers, donors, and colleagues, ensuring that necessary information is shared.
Notifies manager or other appropriate person of problems or issues as appropriate.
Works effectively with inter or intra-department(s) and project teams to meet customer needs and organizational goals.
Supports and promotes Versiti mission and values, both at work and in the community.